Shipping policy

Shipping Policy

Effective Date: October 3, 2026

Thank you for shopping with Velzocart. We are committed to providing a smooth shopping experience and delivering your orders safely and on time.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you may receive shipping confirmation and tracking details.

2. Shipping & Delivery Time

We currently ship orders within India.

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout before you complete your order.

If free shipping is available for a particular product or order, the applicable terms will be displayed on our website.

4. Delivery Areas

Velzocart ships to locations within India that are serviceable by our courier partners.

Some remote or restricted areas may require additional delivery time or may not be serviceable.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided through the order confirmation, WhatsApp, SMS, email, or the applicable courier service.

You can use the tracking information to check the current status of your shipment.

6. Delayed or Lost Orders

We make every reasonable effort to ensure that your order is delivered within the estimated timeframe.

However, delivery may occasionally be delayed due to courier issues, weather conditions, natural disasters, strikes, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost, please contact us using the details below so we can assist you.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Velzocart will not be responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

8. Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please take clear photographs/videos of the package and contact us as soon as possible.

Please retain the original packaging until the issue has been resolved.